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Return and Exchange Policy
Our Return Policy
At Sun Friendly Products, your satisfaction is our goal. We gladly accept returns or exchanges within 30 Days of the original purchase. Items must be returned to Sun Friendly Products in their original packaging and in the condition in which they were received. Clothing items must be unworn and unwashed with tags intact.
Timeline for Returns
All returns must be returned back to SunFriendlyProducts.com within 30 days of receipt. We will process your return upon receipt and issue your refund promptly. Please allow 14 days from the time of receipt of your return for processing. Expect to receive your refund within four weeks after dropping your package with a return shipper. It may take up to two (2) billing cycles for your credit to show in your account.
Orders Returned after 30 Days
Orders extending beyond the 30 day return window are not eligible for full refund. Returns received after the 30 day return period will not be given a refund or returned to sender.
Exchanges
If you receive a defective item, the wrong item or the wrong quantity, please return to us with the packing slip. We will resend the correct item to you and refund the return shipping costs due to our error.
If you wish to receive an item in exchange for the original item (including different size and/or color), please return the original item with our original Packing Slip and packaging, along with exchange instructions. For personal service, call 866-723-3786 and speak to one of our customer service representatives.
Refunding Delivery Charges
Unfortunately, we cannot refund original delivery fees placed for online orders. If you cancel your order after the item has been shipped from our warehouse, delivery and handling costs will not be refunded.
NOTE: All returns and exchanges are reviewed. We do not process returns or exchanges for items that were not purchased at SunFriendlyProducts.com and items will not be returned to you.
Additional Information
We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. SunFriendlyProducts.com is not responsible for any item that we did not receive or that or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased with SunFriendlyProducts.com.
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