Did you know? One severe sunburn as a child, more than doubles the risk
of skin cancer later in life!
Customer Service and Policies
Sun Friendly Products Privacy Statement
Sun Friendly Products values you as a customer and respects your privacy.
Our goal is to make your visits to our web site fun, informative, convenient
and secure. To accomplish this, we may collect certain customer information
that permits us to customize and enhance your online shopping experience
and to communicate with you about our products, services, promotions and
contests. We are committed to managing this information responsibly and
ensuring that you are in control of your personal information and the
communication you receive from us.
Information Collection and Use
Sun Friendly Products is the sole owner of the information collected on
this site. We will not sell, share, or rent this information to others
in ways different from what is disclosed in this statement. Sun Friendly
Products collects information from our users at several different points
on our website.
Sun Friendly Products does not rent our customer email list,
and only sends emails to customers for customer service issues or if they
have opted in to receive email offers. Sun Friendly Products may rent
our customers’ names to other catalogs. If you do not wish to receive
the Sun Friendly Products catalog by mail or if you prefer that we not
share your name with other catalogs, please email customer service or
call us toll-free at the following number: : 1.866.SAFE.SUN (1.954.725.8629),
M-F, 9am-5pm EST
Sun Friendly Products may also share aggregate demographic information
(such as the age and, gender of your child and types of products or services
purchased) with our business partners, franchisees, advertisers, and other
third parties. Such information does not identify any individual person.
This information sharing permits us to customize our on-line content,
services and advertising to enrich your experience at our site.
How We Protect Kids' Privacy
Sun Friendly Products is concerned about the safety and security of children
when they use the Internet. In accordance with the Children's Online Privacy
Protection Act of 1998, we will never knowingly request personally identifiable
information from anyone under the age of 13 without prior verifiable parental
consent.
Ordering
We request information from the user on our order form. Here a user must
provide contact information (like name and shipping address) and financial
information (like credit card number, expiration date). This information
is used for billing purposes and to fill customer’s orders. If we
have trouble processing an order, this contact information is used to
get in touch with the user.
Cookies
A "cookie" is a piece of data stored on the user's hard drive
containing information about the user. Our site currently use cookies
to track items added to your shopping cart. Personally identifiable information
is not collected by the use of cookies. Additionally, Sun Friendly Products
never saves credit card information in cookies.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s
movement, and gather broad demographic information for aggregate use.
IP addresses are not linked to personally identifiable information.
Sharing
The personal information you have given us and information about your
order may be shared with third parties as well as with our parent company,
Electronic Information Services, Inc. and any of its subsidiaries. This
information may be combined with other personally identifiable information
(such as demographic information and past purchase history) available
from our records and other sources. This information will be used to make
our future marketing efforts more efficient. It may also be used by our
marketing partners to bring you offers of interest. If you prefer that
we do not share your name and address with marketing partners, please
email us at customerservice@sunfriendlyproducts.com.
Links
This web site contains links to other sites. Please be aware that Sun
Friendly Products is not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave our site
and to read the privacy statements of each and every web site that collects
personally identifiable information. This privacy statement applies solely
to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys
or contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to disclose
this information. Information requested may include contact information
(such as name and shipping address), and demographic information (such
as zip code, age level, etc.). Contact information will be used to notify
the winners and award prizes. Survey information will be used for purposes
of monitoring or improving the use and satisfaction of this site.
Data and Credit Card Security
Sun Friendly Products takes the security of your private information very
seriously. We guarantee that every online transaction you make will be
100% safe. This website takes every precaution to protect our users’
information. When users submit sensitive information via the website,
your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information
(such as credit card number and/or social security number), that information
is encrypted and is protected by Secure Sockets Layer (SSL) encyption
technology.
Additionally, encrypted credit card information is used to complete any
online order and is NOT stored in our database once the order is completed.
While we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user-information off-line.
All of our users’ information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who need
the information to perform a specific job (for example, our billing clerk
or a customer service representative) are granted access to personally
identifiable information. Our employees must use password-protected screen-savers
when they leave their desk. When they return, they must re-enter their
password to re-gain access to your information. Furthermore, ALL employees
are kept up-to-date on our security and privacy practices. Every quarter,
as well as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy, and what they
can do to ensure our customers’ information is protected. Finally,
the servers that we store personally identifiable information on are kept
in a secure environment, behind a locked door.
Accessing, Changing, or Deleting Your Personal Information
If a user’s personally identifiable information changes (such as
your e-mail address), or if a user no longer desires to be in our database,
we provide a way to correct, update or remove that user’s personal
data provided to us. This can be done by correcting information at checkout,
emailing us, or by calling Customer Service.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their
information used for purposes not directly related to our site at the
point where we ask for the information. For example, our order form has
an ‘opt-out’ mechanism so users who buy a product from us, but
don’t want any marketing material, can keep their email address off
of our lists.
Changes to Policy
Sun Friendly Products reserves the right to change, modify or amend this
policy from time to time. If we make any significant changes to this policy,
we will post those changes here. Sun Friendly Products encourages you
to periodically review this policy to keep informed of how we collect,
use and protect your information.
